FAQ

Everything you're wondering

Straight answers on trials, devices, payments, and setup. If yours isn't here, WhatsApp us — a real person replies in minutes.

Is there a free trial or a money-back guarantee?

Yes, both. Start a free trial over WhatsApp — no credit card needed — and test the service on your own screens first. When you subscribe, every plan is covered by a 7-day money-back guarantee: if Zone IPTV isn't the right fit in the first week, you get your money back. No contract and no runaround.

How many devices can I stream on?

Your plan sets how many screens can stream at the same time, from one up to four. Installation isn't limited, so you can load the app on every TV, cellphone and laptop in the house and switch between them. Tell us on WhatsApp how your household watches and we'll recommend the plan that fits.

What internet speed do I need?

Plan on a stable 10 Mbps for smooth HD and 25 Mbps or more for 4K. Most cable and fiber plans from providers like Xfinity, Spectrum, AT&T Fiber or Verizon Fios clear that easily. Stability matters more than raw speed: a wired Ethernet connection, or a TV closer to the router, usually beats a faster but crowded Wi-Fi signal.

Are live sports and premium channels included?

Yes. Live sports and premium channels come standard — NFL, NBA, MLB, NHL, soccer and UFC among them, with the biggest events in 4K. The Premium tier adds dedicated premium sports channels, Anti-Freeze™ technology for steadier streams, and Catch-Up, so you can go back to a game or show you missed.

How hard is the setup?

Not hard at all. After you sign up, we send your login by WhatsApp or email, then walk you through installing the app on your device — smart TV, Firestick, Android TV, Apple TV, iPhone or computer. Most people are streaming in about 10 minutes, and a real person stays in the chat until your first channel plays.

Which devices are supported?

Most screens you already own: Samsung and LG smart TVs, Amazon Firestick and Fire TV, Android TV and Android boxes, Apple TV, iPhone and iPad, Android phones and tablets, MAG boxes, and Windows or Mac computers. Not sure about yours? Send us the make and model on WhatsApp and we'll confirm it works before you pay.

How does the free trial work?

Send us a message on WhatsApp and we'll set up a trial login on your device the same day — no payment details required. Use it the way you'd actually watch: flip through the live lineup, start a movie, check the picture on your biggest screen. If it earns a spot in your setup, we upgrade you to a full subscription right in the chat.

What payment methods do you accept?

We offer several payment options and will walk you through the ones available when you're ready — just ask on WhatsApp. Whichever you choose, there's no auto-billing: unlike a cable or streaming subscription that quietly renews every month, your plan never renews or charges you without your say-so.

How fast is activation after I pay?

Usually minutes. As soon as your payment is confirmed, we send your login by WhatsApp or email and stay in the chat until your first stream is playing. Most activations wrap up within 10–15 minutes of payment — no installer appointment, no equipment to rent, no waiting on the cable company.

Still have a question?

Skip the guesswork — reach us and get an answer from a real person, usually within minutes.